FAQ

Email us at support@solvracare.com as soon as possible with your order number and let us know you'd like to cancel. If your order has not yet been processed or dispatched, we'll do our best to cancel it for you. Once an order has already shipped, it can no longer be cancelled in transit.

Contact support@solvracare.com immediately with your order number and the correct shipping details. If your order has not yet been fulfilled, we'll do our best to update the address before dispatch. Once the parcel has shipped, we may no longer be able to change its destination.

Once your order has been dispatched, we'll send you tracking information so you can follow your parcel. You can also use the Track Your Order page on our website. If your tracking hasn't updated for several days, contact our support team and we'll help check it for you.

No. Your SolvraCare purchase is a one-time payment. We do not automatically enrol customers into hidden subscriptions or make recurring charges without permission. You will always know exactly what you're purchasing before you pay.

Contact support@solvracare.com with your order number and a brief description of the issue. If something arrived damaged or incorrect, include a photo where possible. Our team will review it and help get the problem resolved as quickly as possible.

You can apply castor oil by hand, but its thick texture can make it tricky to keep in one place. The reusable wrap helps hold the oil-covered fabric against your skin and makes the routine more convenient. It's a simple way to enjoy the application without having to hold a cloth in position.

A castor oil pack is a topical self-care accessory, not a pill or supplement. The oil is applied externally and the wrap helps keep the fabric in place. It isn't intended to replace supplements, medication or advice from a healthcare professional.

That's exactly why the wrap is designed with three layers of organic cotton and an outer leak-resistant barrier. The dropper helps you control how much oil you apply. As with any oil-based product, we recommend using a modest amount and protecting bedding and clothing against possible stains.

Yes. The adjustable strap measures approximately 26 to 55 inches around, and the wide flannel panel is designed to sit comfortably across a range of body sizes. Check the measurements against your preferred fit before ordering.

Place the fabric panel against clean, unbroken skin on your abdomen and adjust the strap until it feels comfortable. It should sit securely without being tight. Avoid irritated or damaged skin, and follow the product's usage instructions.

You can start with a shorter session to see how you find the routine and use the pack as often as is comfortable for you. Remove it if you notice irritation or discomfort, and follow the care and usage instructions supplied with the kit.

Use enough oil to lightly moisten the fabric without soaking it. How long the 16 oz amber-glass bottle lasts depends on how much you apply and how frequently you use the pack.

Not necessarily. Check the fabric after each use and wash it whenever it needs cleaning. Hand wash according to the supplied care instructions, allow it to air dry completely, and store it in the included bag between uses.

No heating pad is required to use the wrap. If you choose to use an external heat source, follow its manufacturer's safety instructions and do not sleep with an electric heating pad switched on. The Total Reset Kit includes one.

The pack is designed for external use only and is not a medical treatment. If you take medication, have a medical condition, are pregnant or have any concerns about applying castor oil to your skin, check with a qualified healthcare professional before use. Do not change any prescribed treatment because of this product.

The wrap is made with three layers of organic cotton flannel in lilac, an adjustable elastic strap and a soft closure. The oil is supplied in an amber-glass bottle. The fabric is designed for reusable, external application.

If you're not happy with your purchase, contact us within the 90-day guarantee period and we'll help you with a refund in line with our returns policy. Please check the guarantee terms for full details.